ScanData Solutions - Alerts & Tracking
To effectively understand status, one must gather, store, integrate, and interpret data generated by the client's internal systems, ScanData, and the Carriers. It is essential to be proactive; if there will be a delay in delivery for example, the consumer will be more forgiving if the retailer notifies them in advance. Reports can be scheduled or generated on-demand and significant analysis and logic is needed when calculating the On Time Performance, interpreting status messages, determining if a customer needs to be alerted, crafting a customer-friendly message, and finally determining root cause to assess if broader actions must be taken.
Alerts & Tracking
The modern consumer wants to know where their package is at all times. They also want to dictate how a retailer will communicate with them. ScanData not only captures and stores all events, it notifies customers based on rules provided by the retailer. ScanData can support both internal and carrier-generated status updates/alerts.
- Standard status messages can include: Ready for Shipment, Shipped, Delivery Exceptions, Damaged Shipments, Delivery Details
- Integrating the shipping details/status information into shipper's customer service applications
- Communication via text, Facebook Messenger, the retailer's website, email, auto-dialer, or mobile apps
- Links to the actual package details either on the carrier site or the shipper's site